Parental Controls: How do I reset a profile PIN?

If you’ve forgotten the PIN for one of your profiles, or wish to change it, follow the steps below:

1. Sign in to your account.
2. Go to Manage Profiles.
3. Select a profile.
4. On the Edit Profile screen, select Manage PIN.
5. Enter your account password.
6. Check your PIN or create a new one.
7. Select Save.

To ensure your parental controls work, we recommend keeping your account password a secret from Kids Profile users. The account password will allow them to access profiles, change settings and unlock higher or unsuitable content ratings.