'11870' error message

If you get a '11870' error message or ‘Something went wrong when using Airplay', it could be a connectivity issue. Find your device and follow these steps:

Restart your Apple TV

1. Unplug your Apple TV and the TV it's connected to for at least 2 minutes.
2. Plug both devices back in.
3. Turn both devices back on.
4. Reopen the discovery+ app and try watching an episode again.

Restart your iPhone/iPad

1. Press on and hold the side and the volume up button at the same time until a slider appears.
2. Drag the slider to power off your device.
3. After 10 seconds, press the Sleep/Wake button to turn your device back on.
4. Reopen the discovery+ app and try watching an episode.

If the issue continues, follow these steps:

• Make sure you have the latest version of the discovery+ app installed.
• Make sure you're not using a VPN.