Troubleshooting technical issues and learn how platforms and functionalities work
discovery+ app on Sky
Troubleshooting - DRM
Do you have an offline mode?
Why is content not playing, loading, or showing an error message?
Problems with subtitles?
Web and browsers
I have problems playing videos on the web
I am seeing a ‘500 error’, what does this mean?
Why can’t I watch a show on discoveryplus.com/gb using my phone or tablet’s internet browser?
I’m having issues watching video on Safari. How can I fix this?
How can I delete cookies and cache in my browser?
Apple TV, iPhone, iPad
How do I log in to discovery+ with my iPhone / iPad?
How do I connect my iPhone / iPad to my TV via Airplay?
discovery+ on Apple TV
What OS versions do you support for Apple TV and iOS?
How do I log in and log out of the Android app?
Which Android OS versions do you support?
How can I enable Chromecast?
How do I log in to discovery+ on my Smart TV?
Problems with our Smart TV apps?
Amazon Fire TV Stick
discovery + on Amazon Fire TV Stick