Help
Technical
Troubleshooting technical issues and learn how platforms and functionalities work
Technical FAQ's
Do you have an offline mode?
Do you have an LG TV app?
Why is content not playing, loading, or showing an error message?
Problems with subtitles?
Web and browsers
I have problems playing videos on the web
I am seeing a ‘500 error’, what does this mean?
Why can’t I watch a show on discoveryplus.co.uk using my phone or tablet’s internet browser?
I’m having issues watching video on Safari. How can I fix this?
How can I delete cookies and cache in my browser?
Apple TV, iPhone, iPad
How do I log in to discovery+ with my iPhone / iPad?
How do I connect my iPhone / iPad to my TV via Airplay?
discovery+ on Apple TV
What OS versions do you support for AppleTV and iOS?
Android devices
How do I log in and log out of the Android app?
Which Android OS versions do you support?
Chromecast
How can I enable Chromecast?
Smart TV
Problems with our Smart TV apps?
