discovery+ loads slow, buffers, or pauses

If you're having trouble streaming discovery+, here are some things to try.

You may need to try more than 1 solution to resolve the issue.

Network

• Make sure you're not using VPN (Virtual Private Network).
• Make sure you're connected to the internet or your mobile network.
• Make sure your internet connection is stable and active.
• Try resetting your router.

Device

• Try restarting your device.
• Try using another device.
• Make sure you've installed the latest version of the discovery+ app.
• Uninstall and reinstall the discovery+ app. 

Web Browser

• Try using another browser (e.g. Chrome, Firefox, Safari)
• Try disabling ad-blockers or other browser extensions.
• If you are viewing discovery+ from the phone browser (e.g. Chrome, Safari), try downloading and using the discovery+ app instead.
• Clear your browser cache and reload the page.

If problems persist, please contact us with the following information:

• Your discovery+ email address.
• Your device (e.g. Android phone, Apple TV).
• Your location.
• Which movie, program, or episode you are trying to watch.