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Technical
Troubleshooting technical issues
Sign in and out
Sign in on your TV device
Sign in on your phone or tablet
Amazon Fire TV Stick
Watch discovery+ on Amazon Fire TV Stick
Apple TV, iPhone, iPad
How do I connect my iPhone / iPad to my TV via Airplay?
Watch discovery+ on Apple TV
Android devices
Which Android OS versions do you support?
Chromecast
How can I enable Chromecast?
Error messages
'11800' error message
'11870' error message
'1B-1003 - NsurlErrorDomain' error message
'1B-4012' error message
'1B-6006' error message
'21030' error message
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Roku
Troubleshoot discovery+ on Roku
Troubleshoot discovery+ on Roku
Smart TV
Troubleshoot discovery+ on a TV device
Technical FAQs
How do I use Picture in Picture mode?
How to uninstall and reinstall the discovery+ app
Troubleshoot internet connection issues
Do you have an offline mode?
discovery+ loads slow, buffers, or pauses
Problems with subtitles?
Web and browsers
Troubleshoot discoveryplus.com
Why can’t I watch a show on discoveryplus.com/gb using my phone or tablet’s internet browser?
I’m having issues watching video on Safari. How can I fix this?
How can I delete cookies and cache in my browser?