My transaction keeps failing. How can I reach out to discovery+ to resolve the issue?

In case, you would like to get in touch with us, please feel free to submit your request here. 

When writing to us, please include the following details to help our team identify the problem:

• Email id or phone number associated with discovery+ account
• Receipt of purchase (for existing subscribers)
• Subscription end date (for existing subscribers)
• Payment method being used
• In the case of Debit / Credit Cards, please include the Bank name, Card name, and Network (e.g. VISA, MasterCard, etc.)
• Any error messages you may have encountered.

Note: Starting October 1, 2021, owing to RBI-mandated changes in banking regulations, customers might potentially face some issues with their payment for discovery+ subscriptions. 

We’re working very closely with various payment ecosystem partners, who are in the process of implementing the mandated changes, to ensure a seamless and compliant payment process.