Why is content not playing, loading, or showing an error message?

To solve issues with content playback:

• Double check that your connection to the network is stable and active and that your internet service provider or mobile network is working properly
• Restart your device and/or reset the router
• Try playing the video on an alternative internet browser (Chrome, Firefox & Opera) or device
• Disable any ad-blocker or any other browser extensions which are active (web only)
• If you are viewing the content from the phone's browser via web, download the discovery+ app onto your device
• If you are viewing content from the mobile app, please try using your phone's browser
• Delete data from the browser cache and reload the page (web only)
• Make sure you do not have a VPN installed/activated on the device you are trying to watch discovery+ on

If problems persist, please contact us with the following information:

• The email address or mobile phone number you have registered with us
• The place you are in
• Your ISP (Internet Service Provider)
• Your IP address
• Name of the program and episode you are trying to watch